Comment and Run – Handling the Angry Anonymous
December 13, 2007
I received a comment on this blog responding to a post comparing real estate brokerages to retail stores. The post, titled “What Type of Real Estate Experience Do You Want? Part 1 – Nordstrom,“ argued that there are two major types of retail shopping experiences – Walmart & Nordstrom – as there are real estate buying experiences. The high end service costs more but you get more service, expertise and a better experience. The low end is less expensive but you receive little in the way of service or quality.
Here’s the unedited comment:
”more attempts by realtors to make people think the service they provide
is worth the 6% commission they make when one of the homes in their
inventory actually sells with some sort of ludicris analogy of discount
vs upscale retail stores. All real estate commissions should be
eliminated and the agents forced to take real jobs … sorry to spoil your
Xmas cheer, but the days of the real estate agents are slowly coming to an
end. The middle class needs to wake up to the gouging they’ve
received from the realtor crowd. Perhaps anyone that goes into foreclosure -
the realtor should be forced to return the sales commission they
“earned” to help defray the court costs for the consumer that gets their
house taken from them in a bankruptcy proceeding.”
I deleted it- it’s obnoxious and it doesn’t address anything other than this individual’s personal problem with realtors. To suggest that realtors should be personally responsible for a homeowner’s foreclosure is just ridiculous. Do I blame and sue Sears for selling me a dishwasher that I can’t afford when my credit card company calls a collection company on me?
After some thought, I changed my mind and couldn’t retrieve the message. I would have commented on it on the blog but I decided to personally e-mail the person who commented.
Guess what? The e-mail address is invalid. Afraid that I might add him/her to a mailing list? Or that someone may recognize his/her name and know what dumb things he/she says in private? Or that someone may see what a bad speller he/she is?
Here I am, putting myself out to the world, with my address, picture, etc. And then, this person posts an obnoxious comment and doesn’t have the nerve to use a valid e-mail address. You know who I am – but who are you?
Entry Filed under: CT Blogs & Websites, Foreclosure, Real Estate. .
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1. Cindy | December 15, 2007 at 12:53 am
I love the chicken!
2. Patrick | December 17, 2007 at 10:02 pm
I read your original post and while I appreciated your comparison also thought to myself “ok, here comes the realtor commission pitch.”
As a current CT home owner I appreciate the value a realtor can bring to the table in listing me on the MLS among other things, just haven’t proven to myself that anything over $1-2,000 is warranted in the age of web services like isoldmyhouse.com. Ultimately its my problem, not yours. It takes longer to sell when you go it alone I am sure.
As someone interested in getting into “fixer upper” properties to remodel and sell on the market quickly, I can see tremendous value paying a commission to move a property quickly as well as to price appropriately for the market.
Perspective is everything.
3. berealct | December 17, 2007 at 10:08 pm
I can appreciate the person who chooses not to use the services of a realtor – I just wanted to point out that there is a difference between full service and discount service. Realtors can bring something to the table – and I say can with emphasis. choosing the right realtor is the key.
4. Richey | December 20, 2007 at 9:34 pm
You get used to those types of losers. I’d be happy to debate an issue with a reader, but I hate it when they don’t have enough guts to accept some responsibility for their comments. Cowardly attacks and nasty emails are something that you will have to deal with occassionally and just delete. The vast majority of those people will not leave a valid email address and don’t want to engage in a discussion, they just want to be as negative as they can.
5. Susan | December 24, 2007 at 2:11 pm
The question of anonymity on-line, is as old as the internet. There are those that feel it is needlessly dangerous and ego pumping to post your info. The other side feels it’s cowardly and fosters “poster’s rage.” This question will never be resolved.
That said, REAs seem to be a very thin-skinned bunch. Who cares what someone you don’t know thinks? Removing posts that do not contain profanity screams unnecessary censorship and threatens your credibility. Last thing: being a spelling nanny says more about you than the person you are criticizing.
I promise: I’m only telling you this because I enjoy your blog and I don’t want you to be dismissed over newbie mistakes.
6. Susan | December 24, 2007 at 2:18 pm
Continued…
I’m glad you rethought it….Trust your readership to decide who is being a jerk, it will benefit you in the end
~a long time blogger
7. berealct | December 27, 2007 at 4:21 pm
Thanks for the comments, Susan. I recently took a training class where the speaker said that one thing most realtors have in common is that we want to be liked. He goes on to say that it is the kiss of death – what we should want is to be respected. People may like you but not want to do business with you but if they respect you, they’ll trust you in business.
I agree – I was a little sensitive but I get surprised by how negative some people are and overreacted. I hope he/she comes back and posts and engages in a healthy debate.
8. Angelo Mozillo | December 31, 2007 at 2:29 pm
It is sad that people had to go negative on you in your blog. Perhaps that person was someone who was burned by a REA or snookered into careless financing causing the loss of their home. You never know who is out there reading your site and there are a great deal of people who have been forced out of their homes because they did not understand how an ARM worked or they counted on the real estate market not crashing suddenly as it has in the past 12-18 months. Most unfortunate for all affected.
9. Sandi Bauman, Chico CA Real Estate | January 4, 2008 at 10:38 pm
Thanks for a couple of well-written, enjoyable posts! I just happened upon your blog for the first time, and will most likely be visiting again. I like your comparison on full service vs discount… LOVE the chicken suit