I Hate to Tell You, But Your Agent Just Lied
I just had to tell someone that their agent lied to them. I didn’t want to do it but it was true. Here’s the story…
I get a call from a guy who is a friend of a friend. He just put in an offer on a house but he doesn’t trust his agent, for many valid reasons. Our friend referred him to me and we spoke. He told me that he didn’t have an exclusive buyer agency contract so I was free to talk with him.
I gave some advice on the house he put an offer in on - like how to check the town’s records to verify square footage, taxes, etc. I asked if the agent had run comps - no. Had the agent asked about the status of the leases (it’s a rental) - no.
His offer on the property was rejected and so we made plans to work together. I started to send him listings and there were two properties that he really wanted to see. I set up showings for the weekend.
I get a call the day before the showings and the buyer leaves me a message telling me that he found his exclusive buyer agency agreement - he didn’t remember signing it - and it’s good until August. He’s not sure what to do.
I call him back and the story gets better. The buyer called his agent about the two properties I had sent him and the agent claims the properties are no longer on the market. I say to the buyer, “That’s odd. Normally I get a call from the agent saying the properties are under deposit if I have a showing scheduled.” The buyer says to me, “Could he be lying?” I say, “Well, let me check on the properties and get back to you.” (Note: Legally, one agent cannot interfere with another agent’s client, so I have to be very careful about what I say.)
I call both listing agents - two different companies. According to both agents, both properties are still on the market and neither one has received any offers.
I call the buyer back and tell him this. We talk for a little while and I recommend that he confront his agent about the situation, while still giving him the benefit of the doubt. When I finally heard back from the buyer, he said that he went to see one of the properties, liked it, and put in an offer. He told me that the agent claimed that one of the properties was originally listed in another town and that’s why he couldn’t find it, but he didn’t address why he hadn’t found the other property. Either the buyer believed him, wanted to believe him or didn’t want to deal with having to fire his agent.
So, I had to tell the buyer that their agent lied to them. Why would an agent lie to their client?
- The agent practices dual agency and really is working for the seller.
- The agent is primarily a listing agent and wants to work mostly with listings - buyers are too much work.
- The agent wants to sell the buyer one of his properties and will steer buyers to his listings or in-house listings.
- The agent doesn’t think the buyer is serious and so doesn’t want to spend that much time with them.
- The agent is incompetent - and yes, agents who have been around for 30 years can still be incompetent.
- The agent is in it for themselves.
Now that the buyer is faced with picking an agent who will actually represent their interests, show them all properties on the market, and fight to get them the best deal possible, and an agent who is a warm body and who lies to them, the buyer picks the lying warm body.
I’ll never understand…why would someone entrust the largest purchase of their lifetime to a weasel?
Needless to say, I am disappointed but mostly for the buyer. He will get a bad deal and will have a bad experience. And I will hear all about if from our mutual friend. I can do nothing but sit back and give guidance from afar, knowing that I would have done a much better job.
3 comments April 16, 2007


